Warranty and returns

Warranty

Every product keeps the warranty given by the brand or manufacturer. Current rules: three years for goods, and two years for digital content or digital services, after the joint transposition of EU directive 2019/770. Purchases before 2022 follow the previous law. The changes were published in the Spanish official journal on 28 April 2021.

Products are covered for 3 years from the invoice date against material or manufacturing defects, for the time stated on the warranty note supplied with them. Manufacturers and importers answer as set out in Spanish law 22/94 on damage caused by defective products.

Defective products

During the first month after the sale, Murcia Sobre Ruedas (Elecmobil Murcia System S.L.) pays the shipping of warranty claims, under the consumer-goods warranty rules and the general consumer-protection law. Products carry the original manufacturer warranty. Keep the original invoice. The warranty does not cover damage from an external cause (accident, impact), incorrect use or installation, use that harms the product, commercial or collective use, or incompatible accessories or parts.

How to claim

Call 693 017 199, send photos on WhatsApp, or email info@msrbikes.com. The technicians review what you send and look for a solution with you. A small fault can often be solved without collecting the product. If the brand warranty has to step in, for example a dead e-bike battery, we arrange collection and the replacement as quickly as we can.